Run your finger along the top of the ink cartridges to make sure none of them protrude. Please let me know if this resolves the issue by marking this post as ” Accept as Solution “. Modify your browser’s settings to allow Javascript to execute. Touch Tools , and then touch Print Quality Report. Close the cartridge access door.

Please let me know if this resolves the issue by marking this post as ” Accept as Solution “. If This Firmware Updater does not contain upgrades for your device displays, the printer firmware is already updated to the most recent version. Press down on the cartridge until it is firmly seated. Store the paper on a flat surface in a cool, dry place. Thanks for your help. This page requires Javascript.

HP Photosmart Printers – Resolving ‘Ink Cartridge Problem’ Error | HP® Customer Support

If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new cartridges. This document is for the following HP printers that use,,, or ink pbotosmart with a non-removable printhead: Make sure that the icons match. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them. Remove the np cartridge from the slot.

hp photosmart 5520 problem solving

The ink cartridge contacts are four small rectangles of copper-colored metal. Please enter a Product Number to complete the request.


If the product photosmagt off, press the Power button to turn on the product. Use genuine HP ink cartridges. The software photosmat page for your printer displays with the default operating system selected. Information and links in this thread may no longer be available or relevant. If the paper is not appropriate, reload the printer with an appropriate paper type.

Please keep me informed of how things went. Select from the products you own. Run your finger along the top of the ink cartridges to make sure none of them protrude. The alignment page prints.

Examples of horizontal streaks and vertical streaks in the printout. Close the lid, and then press OK on the control 55520. Place the ink cartridges on a clean piece of paper upside-down with the ink opening pointing up.

HP Photosmart, Deskjet 5520 Printers – Black Ink Not Printing and Other Print Quality Issues

I got as far as 6, opened the HP aassistant. Clean the contacts on the ink cartridge and carriage.

If the printer displays an Ink System Failure message on the control panel, skip to the step to Update the printer firmware. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue.

Is there phktosmart way I could have someone take over my system and do it for me? When you have the replacement printhead, click here for detailed instructions to remove the old printhead and install the new one. Make sure you replace priblem missing ink cartridges as soon as provlem to avoid print quality issues and possible extra ink usage or damage to the ink system.


I made a shortcut to the printer on the desktop, and he scans by right-click it and choosing “Scan Now”.

HP Photosmart 5520 e-All-in-One Printer Troubleshooting

Europe, Middle East, Africa. My brain is now beginning to hurt! Look for the HP Parts store on this page. Asia Pacific and Oceania. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to vent the cartridge. Service or replace your HP product if the issue persists after completing all the preceding steps.

Remove and then reinsert the ink cartridges Remove and reinsert the ink cartridge or ink cartridges indicated in the error message.

hp photosmart 5520 problem solving

When I click on Scan I’m asked to make sure connect a scanner. Enter Product number or select to auto detect Step 3.