Six Sigma Quality Matters. What do you think? You are commenting using your Twitter account. To break through this traditional pattern Charles Kepner and Benjamin Tregoe came up with four rational processes in which four fundamental questions are reflected:. Notify me of new comments via email.
According to the Kepner Tregoe Method, different tasks involve different problems, which in turn need different approaches. Your rating is more than welcome or share this article via Social media! The sole purpose of the method is in the name — Problem Analysis. How to cite this article: I would recommend a basic reproduction of the problem now to verify the description, this rules out the possibility of human error, validates the problem description and confirms the circumstances.
I have used it all the time along my career as a manager of organizations, with extreme success. Doe had restarted his computer. Leave a Reply Cancel reply Enter your comment here Always up-to-date with our latest practical posts and updates?
Kepner Tregoe Method
Compare the probable cause against the Problem Description, does it satisfy all of the conditions of the problem? Reproduce the same conditions and if it results in the same symptoms you have confirmed the cause. After reading you will understand the basics of this powerful problem solving tool. Experience tells us that the majority of problems are due to a kepner-trdgoe change, particularly for existing systems that have been working for some time without issues.
What are your success factors for the good Kepner Tregoe Method set up? In spite of the available information, people usually process information badly, misinterpret this or overlook important matters.
When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems. Six Sigma Quality Matters Very helpful description of this methodology. Thanks very much Lynn!
So, please, I would appreciate to know what kind of system is being mehod now instead of an approach like K-T, to have provoked your comment about the existence of an alternative way of thinking.
We can exampes the problem by attaching an external screen and uninstalling the driver update. Describe the problem In this step we describe 4 aspects of any problem, What the problem is, Where the problem occurs, When it occurred and the Extent to which it occurred.
By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. Fill in your details below or click an icon to log in: Seems that I naturally deal with problems this way without knowing a name for it. Certain causes are therefore excluded.
This method advocates a rational and systematic approach to analysing a problem without jumping to conclusions or making assumptions based on past experience.
I edamples recommend a basic reproduction of the problem now to verify the description, this rules out the possibility of human error, validates the problem description and confirms the circumstances.
Home Problem Analysis Fundamentals Culture. Problems occur in any given organization. The process can generally be faster than other methods, without the statistical ball and chain of Six Sigma it can be quicker to progress through the method but as a result it can be harder if not impossible to detect subtle variation in a process and metuod implement the same level of controls.
KT is very versatile so if there are examples from other industries or if anyone would like to share examples it would be appreciated. Cause and Effect Analysis. You are commenting using your WordPress. Throughout the centuries mankind has learned to deal with complexity and to directly anticipate on this. Very helpful description of this methodology.
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Kepner-Tregoe Problem Analysis | Quality Matters
ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools. Furthermore specific aspects sovling the Problem Analysis method can be used to greatly improve and strengthen these other problem solving methods. Characteristics of the Problem Analysis method This method advocates a rational and systematic approach to analysing a problem without jumping to slving or making assumptions based on past experience.
Problem Analysis — Kepner-Tregoe.