As each member is associated with a fixed route and the revenue opportunity is well integrated with the organizational structure. You are commenting using your Google account. The Mithi river passes through the Mumbai and originates from Tulsi Lake, gathering waters overflowing from Vihar and Powai lakes. Notify me of new comments via email. This would allow cost reductions to make the urban logistics services attractive, which could lead to the generation of formidable business volumes over a period of time. Bhargava Book Depot, pp.

Also other urban logistics businesses feel less threatened by the dabbawalas as their organization is reluctant to diversify their services to deliver other products or take up more complex delivery systems. The sorting and loading operations are time bound. In addition to vehicular growth other major factors for road congestion are identified as follows: In Andheri, near Saki Naka and SEEPZ a lot of new offices related to electronics are coming up mainly through land use conversions from residential to industrial zones. The dabbawala service has a positive impact on society as it has provided a source of stable livelihood, job security and means of economic independence in the informal sector to atleast 5, members at any given time. Over the years the system has evolved an outstanding standard operating procedure which ensures certainty in the operational model at any stage. Such understanding between the client and service provider is crucial for the effectiveness of the logistics service system.

Consequently major traffic movements are concentrated on relatively few roads, resulting in major points of congestion where east-west movements intersect the north-south corridors.

mumbai dabbawala case study summary

Information such as the number of trips by each vehicle in the transport company, vehicle occupancy factors, sizes of vehicles in different fleets, goods transports via different transport modes, use of road space by trucks and lorries and much more information is usually missing in typical surveys carried out in many cities abroad Sriraman et al. The rupee a month fee provides for summagy six days a week. Document1 74 section, the environmental impacts of the dabbawala logistics system on the different dabbawqla are explored.


The road space is also preferred to footpaths, because the footpaths are poorly maintained. Under the National permit scheme, each truck had to pay Rs. English is one of the fifteen official languages in India and is universally spoken by the educated sections of society. According to the IMF, the Indian economy is the eleventh largest economy in the world by nominal GDP and has the fourth largest purchasing power parity in April The household understands the need to be punctual to support the functioning of these services and extends appropriate co-operation.


Suburban services extend from Mumbai CST as far as Kasara to the north east km and Karjat to the south east km.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’

Map of Asia1 India is a federal constitutional republic with a parliamentary democracy consisting of 28 states and 7 union territories See Figure 3. The Ministry of Urban Development is responsible for formulating policies, supporting and monitoring programmes and coordinating the activities of various Central Ministries, State Governments and other nodal authorities related to urban development.

The Mumbai region has a varied landscape marked by a series of dabhawala hill ridges in central and eastern part which is characteristic of the Deccan lava formed by successive layers of basalt flows. Transport of millions of Mumbai citizens and goods is done by train, road and water transport modes.

In the case of Mumbai, as vehicular growth is taking place even faster than population growth, this could have serious implications on sustainability of the economic growth unless immediate proactive steps to mitigate the existing problems are not managed well. Since the lunch box delivery system is one of its kind in Mumbai, the positive image as environment friendly service matters little in attracting or retaining its customers.


Therefore a thorough literature review was carried out as the first step in data collection. When the dabba delivery service is commenced, service charges for a full month are collected in advance. Further negotiation of the price and collection timings will be done between the customer and team leader. If dabbawalas were to employ motorised vehicles in the CBD area for pickup and delivery, it could further aggravate congestion and contribute to slower movement of traffic during peak hour traffic.


The Mumbai Dabbasala Railway system forms summart backbone of the Mumbai dabbawala transportation system.

mumbai dabbawala case study summary

But Khiani reckons that the dabbawalas can adapt and survive. The dabbwala service is also used to market consumer products and services selectively to its potential clientele.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’ | CHS-SACHETAN

Gaddis or Dabbawalas — lower level. Institutional framework at the national level This makes the service attractive for the lower middle class employees who constitute the target market segment for the tiffin box delivery services in Mumbai. This site uses Akismet to reduce mumvai.

mumbai dabbawala case study summary

Transport sector – involvement of State and private sector The railway tracks are encroached upon by the squatters very close to the railway line in the Chembur Govandi area resulting in speed restrictions having to be imposed on the trains for safety. Archived from the original on 9 April This provides a better perspective of the environment in which the dabbawalas are operating, but also allows visualising the essentials of the system and its potential for replication in other cities.

The fee allowed the truck operator, access to its home state where it was registered and three neighbouring states.

The members of the dabbawala service system are delighted to work for the Trust as they are supported by empowerment, compensation and a lifelong economic activity in the informal sector which is uncommon in other stidy atleast in the informal employment sector. The Mumbai Dabbawala or tiffin carrier operation has been selected as the best practice as it is widely recognised as an outstanding example of six sigma implementation in mumbal Indian context.

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